Important SU contacts

By Amber Steyn 

Administration A 

• This is the building where students can go to enquire about, amongst others, academic records, bursaries, loans, module changes and student fees.
• Contact details: 021 808 9111
• Street address: 52 Ryneveld Street, Stellenbosch.  
• However, the building is currently closed due to renovations. Please visit the Coetzenburg Centre.

IT Hub

• In the first few days of the year, SU’s most visited location is the IT Hub. IT-related student services are dealt with here – such as Wi-Fi connectivity, network problems and your student card.
• Contact details: 021 808 9289 or ithub@sun.ac.za 
• Street address: Currently housed in the Inorganic Chemistry Building in Bosman Street, Stellenbosch.

Campus Security

• Campus Security assists students by providing services such as escorting them to and from buildings on campus. Students can contact Campus Security for safe walks between campus buildings and their accommodation when needed – whether it is to SU residences or private accommodation on campus. Most students tend to make use of this service during the A2/A3 assessment season. 
• Campus Security is a 24-hour service. This can be extremely helpful when it comes to the rise of crime in Stellenbosch.
• Contact details: 021 808 2333 (Stellenbosch campus) / 021 938 9057 (Tygerberg campus).
• Street address: 62 Merriman Avenue, Stellenbosch.

24-Hour Rape Crisis Helpline

• Contact details: 082 977 8581

HIV/AIDS Helpline

• Contact details: 0800 012 322

Campus Health Services

• Feeling ill? Do you need a doctor or nurse? Please visit the Campus Health Services.
• Contact details: 021 808 3496 (weekdays from 08:00 to 17:00).
• Street address: 7 Claassen Street, Stellenbosch.

CSCD

• The Centre for Student Counselling and Development (CSCD) is a 24-hour crisis service. Consultations are confidential. 
• Contact details: 021 808 4994 (during office hours from 08:00 to 16:00); and 010 205 3032 (after hours). 
• Street address: 49 Victoria Street, Stellenbosch.

SU Client Services Centre

• In-person services are temporarily based at the Inorganic Chemistry Building in Bosman Street.
• Contact details: 021 808 9111 or info@sun.ac.za or send a Whatsapp to 061 729 8858.

Academic structures

• SU has 10 faculties, each with its own dean.
• Each academic department within a faculty has its own programme co-ordinator. A programme coordinator is responsible for managing the day-to-day academic programmes, which includes synchronising course schedules, tracking student progress and they also act as the first point of contact for prospective students. 
• In each department, you will meet course convenors and module co-ordinators. They are responsible for maintaining aca­demic quality, managing student assessments, and ensuring alignments with university poli­cies. All the contact details are available in the academic SU yearbooks on the SU website.

Academic Affairs Council

• This body reports into the Student Representative Council, and  consists of the chairperson and vice-chairperson of the student academic committees of each faculty.  The Aca­demic Affairs Council (AAC) supports students with academic matters, such as timetables, queries related to lecturers and tutors, course frameworks and concessions.